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Admin Guide: How to Add and Customize Theme in Customer Portal?
Where To View Status Of My Asset Request?
Where Can I View My Assets?
Who can use the Wavity Help & Service Desk?
Which ITIL processes are supported natively? Incident? Problem? Change?
Which features are part of base license and which are add-ons?
Which compliance certifications do you hold (e.g., ISO 27001, SOC 2, GDPR)? Can you provide reports?
What Session Does?
What types of dashboards are available? Can we create custom KPIs?
What training is included? Is admin/user documentation accessible?
Wavity - Webhooks Integration
What tools do you natively integrate with (AD, O365, SCCM, Jira, etc.)?
What kind of reports can I generate in Wavity?
Inventory Management: Asset Return Procedure
What is your support for migration from legacy tools? Are there additional costs involved?
What is your licensing model? Is it based on end users or technicians?
What is Wavity Help & Service Desk used for?
What is the renewal cycle? Are there price locks for multi-year deals?
What is the cost of your help desk tool?
What is the process for signing up for a free trial account?
What is the conversational UI?
What is ITSM?
What is a wBot and how does it work?
What is Incident management?
What information should I include when logging an incident?
What information should I include in my support ticket?
What connectors are available out of the box?
What collaboration tools are available for agents?
What compliance certifications does your platform hold?
Wavity - API Integration
What are the charges for custom workflow development? Hourly or fixed?
What are your support SLAs for high-severity incidents? What channels are supported (email/chat/phone)?
What AI capabilities are included? Is there a chatbot? Auto-categorization?
What are some best practices for managing Incident tickets?
User Profile Functions
End User Workflow Guide - Helpdesk
Project Manager Guide: Task Creation Process
Updating Kanban Projects
User Login – IT Asset Management
Setting Up SLA in Wavity
Team Member Guide: Viewing and Managing Assigned Tasks
Team Member Guide: Viewing and Updating Pending Tasks
Team Member Guide: Viewing Timesheet Approval Status
Overview of the Wavity Helpdesk Platform
Team Member Guide: Updating Timesheet
Syncing KB Articles with the AI Chatbot
Setting Up Signatures for Support Communications
Setup Guide : Network-Based Asset Discovery Tool
Setting Up Access Groups in Wavity Platform
Setting up Scheduled Reports
Setting Up a Customer Self-Service Portal
How to Search for Articles in Knowledge Base?
Schema Creation in Wavity
Retrieving and Managing Tickets via Wavity Chatbot
Resource Manager: Viewing the Approved Resource Requests
Resource Manager Guide: Assigning for a Project
Resource Manager Guide: Viewing Assigned Tasks
Resource Manager Guide: Viewing Resource History
Resource Guide: Viewing High Priority Tasks
Resource Manager Guide: Adding New Resources
Resource Guide: Managing the Assigned Task
Re-Arranging Knowledge Base (KB) Articles
Resource Guide: Viewing All Open Task(s)
Project Manager Guide: Viewing Assigned Resources
Project Manager Guide: Viewing Team Tasks
Project Manager Guide: Requesting Resources
Project Manager Guide: Viewing All Tasks
Project Manager Guide: Managing the Assigned Task
Project Manager Guide: Managing Assigned Goal
Project Manager Guide: Approving a Timesheet
Project Manager Guide: Approving Budgets
Project Creation in PPM: Overview
Project Management Office: Creating a Project
Project Management Office: Viewing Rejected Projects
Project Management Office: Approving a Project
PPM Reports Interface: Overview
Portfolio Manager Guide: Viewing and Managing Resources
Procurement Agent Login – IT Asset Management
How To Use Data Controls/Form Fields?
Portfolio Manager Guide: Viewing All Projects
Portfolio Manager Guide: Approving a Pending Project
Platform Settings For Admin
Portfolio Manager Guide - Assigning a Project Manager
Portfolio Manager Guide: Viewing Active Projects
My Space
Managing Email and Push Notifications
Managing Budget Requests
Live Chat: Talk to a Support Agent Instantly
Live Chat Configuration Guide for Admins
Standard Ticket Life Cycle Process in Wavity Helpdesk
IT Agent Login – IT Asset Management
Is the portal mobile-friendly and multilingual?
Is there a self-service portal for customers?
Is there a knowledge base in Wavity?
Is the platform mobile-friendly?
Is my data safe with Wavity? Where is the data stored?
Is it possible to obtain periodic data reports?
Is it possible to modify the form fields by adding a category and sub-category?
Is it possible to create multiple interfaces/layouts based on roles?
Introduction to Wavity Integrations