In Wavity, admin can configure the Close field to appear in the Conversational UI, allowing agents to update and close tickets with a single click.
Only users with Admin access can perform this configuration.
Click on the Profile icon and select Design Tools.
You will be redirected to the Design Tools page, where under the App tab, you can select the desired application and click the three dots to choose Open App Designer.
Click on the Settings icon, and then select Advanced Settings.
Go to the Data tab and scroll down to the bottom section.
Select the Close Field from the dropdown.
Choose the status value you want to assign when closing the ticket (e.g., “Closed” or “Resolved”). Click Done.
Click Apply, and then click Save again to confirm and apply the changes.
Once configured, the Close button will be visible in the Conversational UI, enabling agents to close tickets with a single click.
