Agent Guide: Accessing Pending Requests

Agent Guide: Accessing Pending Requests

• Accessing and viewing pending requests in Wavity ITSM is a straightforward and user-friendly process designed for ease of use.
• Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
• Log in to the Wavity platform using your credentials. After logging in, you will be taken to the Agent Interface.

• Click on ‘Open Incidents’ to see a list of all incidents assigned to you that are still open.

• Use the Quick Links section to access other pending requests, including: Service Requests, Problem Tickets, Change Requests, Onboarding Requests, Offboarding Requests.