Help and Service Desk
Wavity unifies IT service management and customer support into a single intelligent platform where AI agents analyze, decide, and resolve service requests autonomously.
Annually
Monthly
Ticketing via Email
Ticketing via Pre-Built Web Forms
Basic Ticket Routing
Basic Time Capture
Basic Workflow Automation
Incident Management
Standard Asset Management
Notification Scheduler
Standard Approval Workflows
Pre-Built Interfaces
Custom Fields
Wavity Mobile App
Out-of-Box Analytics and Reporting
Drive Integration (e.g.,OneDrive, Google Drive)
Calendar Integration (e.g.,Outlook, Google)
Team Collaboration
Advanced Ticket Routing
SLA Management
Ticket Time Tracking
SLA Reminder and Escalations
Ticket Templates
Knowledge Base
Customer Self-Service Portal
Dedicated Single Point Of Contact
Pre-defined Responses (Macros)
Ticketing via SMS
Ticketing via WhatsApp
Ticketing via Instagram
Ticketing via Facebook
Single Sign On (SSO) Integration
Change Management
Problem Management
CMDB
Service Catalog
Live Chat
Scheduled Reports
Advanced Asset Management
Advanced SLA Management
Shift Management
Cross-Solution Advanced Analytics
Role-Based User Interface
Zero-Code Smart Form Designer
Zero-Code Analytics Designer
Robotic Workflow Designer
MS Teams Integration
Slack Integration
AI for ITSM
AI for Help Desk
AI Chatbot with Guided Conversations
AI-Driven Ticket Resolution
AI Ticket Sentiment Analysis
AI-Powered Ticket Routing
AI-Powered Knowledge Base
