Wavity ITSM solution includes a comprehensive Change Management module aligned with ITIL standards, featuring multiple change classifications and associated approval workflows.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Log in to the Wavity platform using your credentials. After logging in, you will be taken to the Agent Interface. Click on Request a Change.
In the Change Classification field, select ‘Standard/Pre-Approved’.
When Standard/Pre-Approved is selected, a message will be displayed indicating that no approval is required, and the request can proceed automatically.
As a second example, select ‘Normal CAB Process’ as the change classification type.
When Normal CAB Process is selected, the system will require both Manager and CAB approvals before proceeding further.
Similarly, select ‘Emergency’ as the change classification type.
When Emergency is selected, the system will require CAB approval only before the change can proceed.
