Agent Guide: Types of Change Classification

Agent Guide: Types of Change Classification

• Wavity ITSM solution includes a comprehensive Change Management module aligned with ITIL standards, featuring multiple change classifications and associated approval workflows.
• Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
• Log in to the Wavity platform using your credentials. After logging in, you will be taken to the Agent Interface. Click on Request a Change.

• In the Change Classification field, select ‘Standard/Pre-Approved’.

• When Standard/Pre-Approved is selected, a message will be displayed indicating that no approval is required, and the request can proceed automatically.

• As a second example, select ‘Normal CAB Process’ as the change classification type.

• When Normal CAB Process is selected, the system will require both Manager and CAB approvals before proceeding further.

• Similarly, select ‘Emergency’ as the change classification type.

• When Emergency is selected, the system will require CAB approval only before the change can proceed.