End User Guide: Accessing Incidents via Customer Portal
End User Guide: Accessing Incidents via Customer Portal
Accessing and viewing incidents in the Wavity Customer Portal is a simple and user-friendly process.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Users can access the Customer Portal either directly through the Portal URL or via the interface.
From the interface, click on Customer portal icon.
In the Customer Portal, click on the Profile icon and then select Records to view a list of all requests you have created.
Select any incident/tickets from the list to view its full details.
The details of the selected ticket or incident will appear in the panel on the right, including its current status. If you wish to communicate with the support team, use the message box in the detail view to send a reply directly to the agent.
