Accessing and viewing incidents in Wavity ITSM is a straightforward and user-friendly process designed for ease of use.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Log in to the Wavity platform using your credentials. After logging in, you will be taken to the End User Interface.
Click on ‘My Incidents’ to see a list of all incidents you have created that are still open.
Select any incident from the list to view its full details.
You can also search for a specific incident using the search bar located at the top.
Use the filters on the left side of the screen to narrow down the incident list. For more advanced filtering, apply multi-condition filters using AND/OR logic to refine your search results.
