The Wavity Platform includes an AI Chat Assistant feature that helps both Agents and End Users by providing intelligent suggestions and support related to tickets.
Open a Ticket: Navigate to your interface and click on any ticket you want assistance with.
Access the AI Chat Assistant: Click the AI Chat Assistant icon located within the ticket view.
Enter Your Query: In the message input box, type your question or request for assistance. The AI Assistant will analyze the context of the ticket and provide relevant suggestions or answers.
View the AI Response: The AI Chat Assistant will respond directly within the chat interface, offering helpful information based on your query.
In the example below, the user asked a question related to the ticket, and the AI Assistant responded with a helpful suggestion.
