End User Guide: Documentation Requests in ServiceDesk (ITSM)
End User Guide: Documentation Requests in ServiceDesk (ITSM)
- Service requests in Wavity is simple, user-friendly, and accessible via Wavity Help & ServiceDesk.
- Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
- Users can log in with their credentials on the Wavity platform, which will direct them to the End User Interface.
- From the Quick Links widget, click on ‘Request a Service’ to begin the process.
- Select Documentation Requests from the Category dropdown menu. Based on the selected Category, Sub-Category values will auto-populate.
- Select the appropriate Sub-Category for your request.
- Enter the Subject and a detailed description of your service request. Attach files if necessary.
- Choose the appropriate Priority level from the dropdown.
- Click Submit to complete the request process.
