AI Agents That Resolve,
not Just Assist

Wavity deploys autonomous AI agents across your external customer support and internal ITSM resolving tickets, predicting failures, evolving knowledge, and optimizing workflows without human handholding.

‍Customer Helpdesk + Internal ITSM unified on one AI-native platform

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Five Autonomous Agents Powering
Every Interaction

Not a chatbot layer on legacy software. These are autonomous agents that observe, decide, act, and learn across both your customer support and internal IT operations.

Autonomous Resolution

AI resolves tickets end-to-end customer issues and IT requests without human intervention.

Self -Evolving KB

Knowledge base writes and updates itself from every resolved ticket and conversation.

Workflow Optimization

AI observes bottlenecks and optimizes routing, escalation, and approvals automatically.

Proactive Prevention

Detects anomalies, predicts failures, and generates tickets before users notice problems.

Sentiment Awareness

Reads emotional context escalating frustrated customers and stressed employees instantly.

Your Entire Customer Support Operation One AI native Platform

Wavity replaces legacy helpdesks with an AI-first platform where customers get instant support across channels, and agents work from one unified, AI-powered workspace.

Customer Self-Service Portal

Branded portal for tickets, real time tracking, knowledge search, and AI powered answers with no agent needed.

Multi-Channel Intake

All channels funnel into one queue with auto categorization and smart routing.

Live Chat with AI Handoff

Customers start with AI and escalate to humans only when needed while agents get full context AI responses and knowledge in one view.

Customer SLA & Satisfaction

Define SLAs track response and resolution and let wBots prevent breaches before they happen.

Your Legacy Helpdesk Was Built
for a Pre-AI World

Traditional helpdesks are ticket routers that make humans do all the work. Wavity is an agentic platform where AI does the resolving and humans handle what truly needs them.

Customers and Employees Get Instant Resolution Not a Queue Number

The AI agent doesn't route to a human by default it resolves. It searches your knowledge base, matches patterns from past tickets, applies fixes, and only escalates what truly needs a person.

AI Chatbot

Conversational assistant that creates tickets, retrieves statuses, and resolves queries for customers and employees alike.

Auto-Categorization & Smart Routing

AI classifies tickets by type, urgency, and sentiment then routes to the right team or resolves autonomously.

Macros & Action Bundles

One-click automated action bundles insert responses, update status, assign tickets. Up to 5 actions per macro.

Alert Management

AI identifies critical incidents and system anomalies, notifying the right people before impact spreads.

Every Incident, Every Channel One Autonomous Pipeline

Whether it's a customer reporting a bug via chat or an employee submitting a network issue via email incidents flow through one AI-powered pipeline that categorizes, prioritizes, and resolves.

Unified Multi-Channel Intake

Email, web portal, self-service portal, AI chatbot, and live chat customer and internal tickets in one queue.

Full Lifecycle Management

Configurable statuses, threaded replies, escalation workflows, sub-tasks, watchlists, and full audit trails.

Cross-Process Intelligence

AI auto-promotes incidents to Problems when it detects patterns, or converts to Change Requests when infra changes are needed.

Dual Portals

Agent dashboard with AND/OR filtering + customer portal and employee portal for tracking, communication, and self-service.

SLA Breaches Predicted and Auto-corrected by wBots

AI doesn't just monitor SLAs it predicts breaches before they happen and dispatches wBots to auto-correct. Whether it's a customer-facing response SLA or an internal resolution target, compliance is autonomous.

wBots Breach Prevention

Automated bots continuously monitor compliance and trigger escalations or auto-corrections before breach occurs.

Proactive Alert System

Configurable notifications when SLA milestones approach for customer support and internal IT teams.

Live Compliance Intelligence

Real-time dashboards showing compliance rates, breach history, and performance external and internal side by side.

Service Requests That Fulfill Themselves

From software provisioning to onboarding to access requests AI triages, routes through approvals, and fulfills autonomously. Employees get what they need in minutes, not days.

Intelligent Service Catalog

Software, hardware, access, security, communication, repair, and onboarding all with guided forms and AI routing.

Multi-Level Approvals

Manager and CAB-level approval chains AI suggests fast-track for low-risk requests.

AI Onboarding & Offboarding

Full IT provisioning for new hires and automated asset return with exit clearance.

Assets Tracked From Purchase to Automated Offboarding

Full lifecycle management with intelligent CMDB mapping, depreciation tracking, and procurement processing. AI handles onboarding provisioning and exit clearance without manual checklists.

Complete Inventory & CMDB

Centralized database with bulk import, hierarchical categories, Configuration Items, and dependency mapping.

Assignment, Return & Clearance

Agent assignment with manager approval, self-service requests, structured returns, and automated exit clearance.

Procurement & Depreciation

End-to-end procurement from requisition to receipt, plus automatic depreciation calculation.

A Knowledge Base That Writes and Updates Itself

Customers find answers in your external help center. Employees find solutions in the internal portal. The AI agent enriches both continuously from every resolved ticket and conversation.

Self-Evolving Content

AI creates and updates articles from resolved tickets and conversations zero manual writing.

Dual Self-Service Portals

External customers and internal employees both search and browse resolving issues without agent involvement.

In-Ticket AI Suggestions

Agents see relevant KB articles surfaced in context during ticket handling faster, more consistent resolutions.

Everything else you need, built in

Change management, problem management, analytics, live chat, ticketing engine, and integrations unified on one platform with AI intelligence across every layer.

Change Management

ITIL-compliant with AI risk assessment, CAB workflows, and pre-approved auto-routing.
‍
‍✓ Standard / Pre-Approved auto-routing
✓ Normal CAB review process
‍✓ Emergency change workflows
‍✓ Multi-level approval chains

Problem Management

AI detects recurring patterns, links incidents, and drives root cause investigation to permanent fix.
‍
‍✓ AI pattern recognition
‍✓ Incident-to-problem linking
‍✓ Root cause analysis
‍✓ Workaround + fix tracking

Analytics Agent

Proactive insight and pattern detection spots issues before they explode, serving real-time intelligence.
‍
‍✓ Unlimited custom dashboards
‍✓ Predictive trend analysis
‍✓ Agent performance reporting
‍✓ KPI tracking & time capturee

Live Chat

Real-time messaging for customers and employees AI-first resolution with seamless human handoff.
‍
‍✓ Customer + employee chat
‍✓ AI-to-human handoff
‍✓ Chat-to-ticket escalation
‍✓ Agent availability routing

Ticketing & Workflows

Multi-channel intake with zero-code workflow automation AI optimizes routing, wBots automate actions.
‍
‍✓ Email, web, chatbot intake
‍✓ 3-tier intelligent routing
‍✓ wBots workflow automation
‍✓ Dynamic fields & sub-categories

Integrations

Connect your stack Microsoft 365, Google Workspace, SSO/SCIM, calendars, and third-party apps.
‍
‍✓ OneDrive & Google Drive
‍✓ Outlook & Google Calendar
‍✓ SSO & SCIM identity mgmt
‍✓ Third-party app connectors

Stop managing tickets.
Deploy AI agents that resolve them.

Customer support and internal ITSM unified, autonomous, and learning from day one. Zero code required.