Solutions

Adding and Managing Categories in Wavity Asset Master Data

Adding and Organizing Categories in the Wavity Helpdesk

Agent Guide: Accessing Incidents

Agent Guide: Accessing Pending Requests

Agent Guide: Communicating with Users

Agent Guide: Creating and Managing Onboarding Requests

Agent Guide: Handling Incidents in Wavity ServiceDesk

Agent Guide: How to Clone an Incident

Agent Guide: How to Convert an Incident into a Change Request

Agent Guide: How to Convert an Incident into a Problem Request

Agent Guide: How to Create a Task on an Incident

Agent Guide: How to Escalate an Incident

Agent Guide: How to Manage a Repair Request

Agent Guide: How to Re-Assign an Incident

Agent Guide: How to Reply Back to the Requestor for an Incident

Agent Guide: How to Track Activities related to an Incident

Agent Guide: How to Update the Status of an Incident

Agent Guide: How to add a new CMDB record

Agent Guide: How to create New SLA in ServiceDesk

Agent Guide: How to create a new P.O

Agent Guide: How to manage a new Service Request

Agent Guide: How to send Incident details through email

Agent Guide: How to update an existing SLA in ServiceDesk

Agent Guide: Live Chat Usage

Agent Guide: Modifying Ticket Status

Agent Guide: Types of Change Classification

Agent Workflow Guide - Helpdesk

Creating Tickets Without Login Using a Shared Link

Employee Exit Clearance and Asset Return Process

End User Guide: AI Chatbot Assistance - Ask and Receive Summarized Responses