Agent Guide: How to send Incident details through email
  • In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
  • Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
  • Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
  • From the Agent Interface, Click on any of the open incidents.
  • Click on the three dots (⋮) in the top-right corner of the incident view.
  • From the dropdown menu, select the email option. A pop-up window will appear where you can enter the email address of the recipient to send the incident details via email.