Agent Guide: How to send Incident details through email
- In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
- Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
- Agents with the appropriate access can log in using their credentials and will be directed to the Unresolved Incidents page, which is the default landing page in this case.
- From the Unresolved Incidents, Click on any of the incident.
- Click on the three dots (⋮) in the top-right corner of the incident view.
- From the dropdown menu, select the email option. A pop-up window will appear where you can enter the email address of the recipient to send the incident details via email.
