Agent Guide: How to Update the Status of an Incident
Agent Guide: How to Update the Status of an Incident
- In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
- Note: The steps outlined below serve as general instructions and can be customized to meet specific organizational needs; however, the core workflow remains the same.
- Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
- From the Agent Interface, Click on any open incidents to update the status.
- In the Resolution section of the incident:
- Select the desired status from the dropdown menu.
- Click Submit to save the changes.
