In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
Note: The steps outlined below serve as general instructions and can be customized to meet specific organizational needs; however, the core workflow remains the same.
Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
From the Agent Interface, Click on any of the open incidents.
In the Resolution section of the incident: Click on Yes to re-assign the incident.
A new input section will appear. Choose the agent to whom the incident should be re-assigned.
Provide a brief reason for the re-assignment in the designated field.
