Solutions

End User Guide: Accessing Incidents via Customer Portal

End User Guide: Access Requests in ServiceDesk (ITSM)

End User Guide: AI Chatbot Assistance - Ask and Receive Summarized Responses

End User Guide: Communication related Service Requests

End User Guide: Create Tickets/Incidents via Customer Portal

End User Guide: Documentation Requests in ServiceDesk (ITSM)

End User Guide: How to Report an Incident via Email

End User Guide: How to Request for an Asset?

End User Guide: How to use Pre-Built templates to Report an Incident

End User Guide: Information Requests in Servicedesk (ITSM)

End User Guide: Infrastructure related Service Requests

End User Guide: Live Chat- Talk to a Support Agent Instantly

End User Guide: Reporting an Incident via Chatbot

End User Guide: Reporting Incidents in Wavity

End User Guide: Reporting Problem in Wavity

End User Guide: Retrieving and Managing Incidents via Chatbot

End User Guide: Retrieving Incidents in Wavity

End User Guide: Security related Service Requests

End User Guide: Service Requests in Wavity

End User Guide: Software Requests in Wavity

End User Workflow Guide - Helpdesk

Goal Owner Guide: Creating Task

Goal Owner: Viewing all Open Goal(s)

How Can A Manager Approve An Asset Request?

How Can An Agent Assign An Asset To User?

How Managers can Approve or Reject a Request

How To Add An Asset In Inventory?

How To Add Articles To The Knowledge Base?

How To Add SLA’s (Service Level Agreements) in Helpdesk

How to Add Watch List Users while creating a ticket?