In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
From the Agent Interface, Click on any of the open incidents.
In the Task section of the incident: Click on Create icon as shown in the below image.
Enter the required details in the Task form and click on Save to update the changes.
