Helpdesk

Where To View Status Of My Asset Request?

Where Can I View My Assets?

Inventory Management: Asset Return Procedure

End User Workflow Guide - Helpdesk

User Login – IT Asset Management

Overview of the Wavity Helpdesk Platform

How to Search for Articles in Knowledge Base?

Procurement Agent Login – IT Asset Management

Standard Ticket Life Cycle Process in Wavity Helpdesk

IT Agent Login – IT Asset Management

User Guide: Viewing Ticket Status and Details

Agent Guide: Modifying Ticket Status

End User Guide: How to Request for an Asset?

How To Reassign A Ticket?

How To Process A Procurement Request?

How To Move The Ticket To The Knowledge Base?

Agent Guide: Communicating with Users

How To Import The Assets Through Spreadsheets?

Ticket Escalation Process for Agents

How to Create a Ticket through Platform?

Creating Tickets Without Login Using a Shared Link

How To Create A Ticket Through E-Mail?

How to Add Watch List Users while creating a ticket?

How To Add SLA’s (Service Level Agreements) in Helpdesk

Adding and Organizing Categories in the Wavity Helpdesk

Adding and Managing Categories in Wavity Asset Master Data

How To Add An Asset In Inventory?

How To Add Articles To The Knowledge Base?

How Can An Agent Assign An Asset To User?

How Can A Manager Approve An Asset Request?

How to Calculate and Track Asset Depreciation in Wavity

Agent Guide: Creating and Managing Onboarding Requests

Employee Exit Clearance and Asset Return Process

How to View Asset Assignment History

Using Wavity's Analytics and Reporting Features

Agent Workflow Guide - Helpdesk