Helpdesk

Agent Guide: Communicating with Users

Agent Guide: Modifying Ticket Status

Overview of the Wavity Helpdesk Platform

Standard Ticket Life Cycle Process in Wavity Helpdesk

User Guide: Viewing Ticket Status and Details

End User Workflow Guide - Helpdesk

End User Guide: How To Create A Ticket via e-mail?

End User Guide: How to Create a Ticket through Platform?

Agent Guide: How To Reassign A Ticket?

How to Search for Articles in Knowledge Base?

End User Guide: How to Request for an Asset?

How To Process A Procurement Request?

How To Move The Ticket To The Knowledge Base?

How To Import The Assets Through Spreadsheets?

Ticket Escalation Process for Agents

Creating Tickets Without Login Using a Shared Link

How to Add Watch List Users while creating a ticket?

How To Add SLA’s (Service Level Agreements) in Helpdesk

Adding and Organizing Categories in the Wavity Helpdesk

Adding and Managing Categories in Wavity Asset Master Data

How To Add An Asset In Inventory?

How To Add Articles To The Knowledge Base?

How Can An Agent Assign An Asset To User?

How Can A Manager Approve An Asset Request?

How to Calculate and Track Asset Depreciation in Wavity

Agent Guide: Creating and Managing Onboarding Requests

Employee Exit Clearance and Asset Return Process

How to View Asset Assignment History

Using Wavity's Analytics and Reporting Features

Agent Workflow Guide - Helpdesk