Features

AI Chatbot Assistance: Ask and Receive Summarized Responses

Adding Custom Attributes – General Settings

Admin Guide: Configuring Scope Filters for Widgets

Admin Guide: How to Add and Customize Theme in Customer Portal?

Admin Guide: Managing the Order of Interfaces and Solutions

Admin Guide: Setting Up Custom Auto ID Numbers

Admin Guide: Setting Up Public and Private Notes Notifications

Agent Guide: Responding with Knowledge Base Articles in Conversational UI

App Design Settings And Advanced Settings

Archiving & Restoring KB Articles

Chatbot Usage for External Users

Configuring Comments & Activities in App Designer

Configuring Filters in App Designer

Configuring the Close Field in Conversational UI

Creating Content Tags for KB Articles

Creating Data Templates in App Designer

Creating Global Widgets in Wavity

Creating Knowledge Base Articles via Import

Creating Knowledge Base Category

Creating Knowledge Base Sub-Category

Creating Print Templates in App Designer

Creating Tickets via Customer Self-Service Portal

Creating a Bulletin Widget in Wavity

Creating a Knowledge Base Article

Creating a Link Widget in Wavity

Creating a Report Widget in Wavity

Creating a Request Form in the Customer Self-Service Portal

Creating a Table Widget in Wavity

Creating a Ticket Using the Wavity Chatbot

Creating an Analytics Widget in Wavity