Agent Guide: How to Convert an Incident into a Change Request

Agent Guide: How to Convert an Incident into a Change Request

• In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
• Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
• Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
• From the Agent Interface, Click on any of the open incidents.

• In the Resolution section of the incident:
  1. Select Change from the ‘Create As’ dropdown menu.
  2. Click Submit to save the changes.