Agent Guide: How to Reply Back to the Requestor for an Incident
  • In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
  • Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
  • Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
  • From the Agent Interface, Click on any of the open incidents.
  • Click the Message icon to open the reply interface.
  • Enter the response message for the requestor.
  • Click Send to deliver the message.
  • The requestor will receive an email notification containing the reply.