Agent Guide: How to create New SLA in ServiceDesk

Agent Guide: How to create New SLA in ServiceDesk

• Creating and updating SLAs in the Wavity platform is a simple and intuitive process for agents.
• Note: The steps outlined below serve as general instructions and can be customized to meet specific organizational needs; however, the core workflow remains the same.
• Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
• From the Quick Links widget in the Agent Interface, click on SLA.

• Click on New Record to begin creating a new SLA.

• Enter the necessary SLA details, including Response Time and Resolution Time. Click Save to complete the process.