Creating and updating SLAs in the Wavity platform is a simple and intuitive process for agents.
Note: The steps outlined below serve as general instructions and can be customized to meet specific organizational needs; however, the core workflow remains the same.
Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
From the Quick Links widget in the Agent Interface, click on SLA.
Click on New Record to begin creating a new SLA.
Enter the necessary SLA details, including Response Time and Resolution Time. Click Save to complete the process.
