Agent Guide: How to Clone an Incident
Agent Guide: How to Clone an Incident
- In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
- Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
- Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
- From the Agent Interface, Click on any of the open incidents.
- Click on the three dots (⋮) in the top-right corner of the incident view.
- From the dropdown menu, select the clone option.
- A pop-up window will appear where you can make necessary changes to create a new incident using clone feature.
