In the Wavity platform, handling and updating incidents as an agent is a simple and intuitive process.
Note: The steps outlined below serve as general instructions and can be fully customized to meet specific organizational needs; however, the core workflow remains the same.
Agents with the appropriate access can log in using their credentials and will be directed to the Agent Interface.
From the Agent Interface, Click on any of the open incidents.
Click on the three dots (⋮) in the top-right corner of the incident view.
From the dropdown menu, select the clone option.
A pop-up window will appear where you can make necessary changes to create a new incident using clone feature.
