Products

Agent Guide: Communicating with Users

Agent Guide: Modifying Ticket Status

Overview of the Wavity Helpdesk Platform

Standard Ticket Life Cycle Process in Wavity Helpdesk

User Guide: Viewing Ticket Status and Details

End User Workflow Guide - Helpdesk

End User Guide: How To Create A Ticket via e-mail?

End User Guide: How to Create a Ticket through Platform?

Agent Guide: How To Reassign A Ticket?

How to Search for Articles in Knowledge Base?

Agent Guide: Handling Incidents in Wavity ServiceDesk

Agent Guide: Accessing Pending Requests

Agent Guide: How to Convert an Incident into a Problem Request

Agent Guide: How to Create a Task on an Incident

Agent Guide: How to Escalate an Incident

Agent Guide: How to Re-Assign an Incident

Agent Guide: How to send Incident details through email

Agent Guide: How to Reply Back to the Requestor for an Incident

Agent Guide: How to Track Activities related to an Incident

End User Guide: Accessing Incidents

End User Guide: How to Report an Incident via Email

End User Guide: Retrieving and Managing Incidents via Chatbot

Agent Guide: How to Convert an Incident into a Change Request

Agent Guide: How to Clone an Incident

Agent Guide: Accessing Incidents

IT Agent Login – IT Asset Management

User Login – IT Asset Management

Procurement Agent Login – IT Asset Management

Inventory Management: Asset Return Procedure

Where Can I View My Assets?