User Guide: Viewing Ticket Status and Details
User Guide: Viewing Ticket Status and Details
- In the Wavity platform, viewing the status of a ticket is a simple and user-friendly process.
- When end users log in with their credentials, they will land on the User Interface.
- Note: The steps provided serve as sample instructions and can be customized based on specific requirements; however, the core workflow will remain the same.
- User can view the Status in Unresolved Ticket(s) table widget as shown in the image.
- The Closed ticket(s) widget allows users to view all the tickets they have raised that have been resolved or closed.
- To view ticket details, users can simply click on any ticket they require.
- After clicking on the ticket, the user can view its details. By selecting the IT Agent tab, the user can see the status, Assignee Details, Re-assignment details, and Time Capture details.
