Requesting an asset on the Wavity platform is a simple and user-friendly process.
End users can log in with their credentials and will be directed to their User Persona upon login.
On the dashboard, users will see Quick Links and Table Widgets that allow them to create tickets, request services, and track the status of their existing tickets.
Note: The steps provided serve as sample instructions and can be customized based on specific requirements; however, the core workflow will remain the same.
To initiate an asset request, click on "Request a Service" under Quick Links.
This will navigate the user to the Service Request form.
The Requester field will be auto-populated with the logged-in user’s name.
In the Category field, users will find multiple options such as Hardware Request, Software Request, and Collaboration Tools. For asset requests, select Hardware Request.
In the Sub-Category field, options like New Asset, Repair/Maintenance, Exchange, and Return will be displayed. Select New Asset from the dropdown.
Enter a clear and concise subject to help the agents identify the request easily, and if applicable, upload relevant images or screenshots under Attachments and provide additional details in the Description box.
In the Asset Type field, select the appropriate option from the dropdown list based on your requirement.
Once all the required information is filled out, click the Save button to submit the request.
