Reporting a problem in Wavity is simple, user-friendly, and accessible via Wavity Help & ServiceDesk.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Users can log in with their credentials on the Wavity platform, which will direct them to the End User Interface.
From the Quick Links widget, users should click on ‘Report a Problem’ to initiate the process.
Select appropriate values from the dropdown menus for Impact, Urgency, Priority, Category, and Sub-Category fields.
Enter the Subject and a detailed description of the problem. Attach files if necessary.
In the Association section, you can link existing incidents and assets while reporting the problem.
Click on the ‘Link’ icon to associate relevant incidents.
Select the incidents you wish to link. Similarly, link assets if applicable.
Once all details are filled in and associations are made, click Submit to complete the process.
