Service requests in Wavity is simple, user-friendly, and accessible via Wavity Help & ServiceDesk.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Users can log in with their credentials on the Wavity platform, which will direct them to the End User Interface.
From the Quick Links widget, click on ‘Request a Service’ to begin the process.
Select the appropriate Category value from the dropdown. Based on the selected Category, Sub-Category values will auto-populate.
Select the appropriate Sub-Category for your request.
Enter the Subject and a detailed description of your service request. Attach files if necessary.
Choose the appropriate Priority level from the dropdown.
