In Wavity, reporting an incident is simple, user-friendly, and accessible through multiple channels including the Wavity Platform, Customer Portal, AI Chatbot, Email, Slack, Microsoft Teams and Whats App.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Users can log in with their credentials on the Wavity platform, which will direct them to the End User Interface.
From the Quick Links widget, users should click on ‘Report an Incident’ to initiate the process.
Users can select the appropriate Category, Sub-category, and Priority from the dropdown menus.
A Subject line should be entered to briefly summarize the issue.
Users may attach relevant files either from their local device or through Google Drive and OneDrive integration.
Additional users can be added to the Watchlist, ensuring they receive notifications about updates on the incident.
A detailed explanation of the issue can be entered in the Description field.
The CMDB/Asset currently in use by the user will be automatically displayed to provide context.
Users can optionally use pre-built templates (which are customizable) to streamline the reporting process.
After all details have been entered, users should click ‘Submit’ to log the incident.
Upon submission, a confirmation email is sent to the user, and any subsequent updates to the incident will be automatically communicated via email.
End User Guide: Reporting Incidents in Wavity
In Wavity, reporting an incident is simple, user-friendly, and accessible through multiple channels including the Wavity Platform, Customer Portal, AI Chatbot, Email, Slack, Microsoft Teams and Whats App.
Note: The steps provided below are sample instructions and can be customized to suit specific organizational requirements; however, the core workflow remains consistent.
Users can log in with their credentials on the Wavity platform, which will direct them to the End User Interface.
From the Quick Links widget, users should click on ‘Report an Incident’ to initiate the process.
Users can select the appropriate Category, Sub-category, and Priority from the dropdown menus.
A Subject line should be entered to briefly summarize the issue.
Users may attach relevant files either from their local device or through Google Drive and OneDrive integration.
Additional users can be added to the Watchlist, ensuring they receive notifications about updates on the incident.
A detailed explanation of the issue can be entered in the Description field.
The CMDB/Asset currently in use by the user will be automatically displayed to provide context.
Users can optionally use pre-built templates (which are customizable) to streamline the reporting process.
After all details have been entered, users should click ‘Submit’ to log the incident.
Upon submission, a confirmation email is sent to the user, and any subsequent updates to the incident will be automatically communicated via email.
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