Managing Email and Push Notifications
- Email Notifications/Push Notifications allow users to receive alerts on their mobile devices when a ticket is created or updated.
- Notifications are sent to both moderators and the end user who created the ticket.
- To disable notifications on mobile, follow these steps:
- Only Admin users have the permission to enable or disable this feature.
- Click on the Profile icon.
- Open Design Tools.
- Go to the Apps, pick the app you want, and click on the three dots.
- From the three-dot menu, choose Open App Designer.
- Click the Settings icon.
- Click on Advanced settings.
- Click on the Data section and scroll down. Under Email Notification, you will find the option Disable email/push notification.
- When you enable this feature, notifications will be sent to mobile devices when a ticket is created or updated, based on the recipients selected in the Wbots, as shown in the image.
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