About Wavity Platform

Which compliance certifications do you hold (e.g., ISO 27001, SOC 2, GDPR)? Can you provide reports?

What types of dashboards are available? Can we create custom KPIs?

What training is included? Is admin/user documentation accessible?

What tools do you natively integrate with (AD, O365, SCCM, Jira, etc.)?

What kind of reports can I generate in Wavity?

What is your support for migration from legacy tools? Are there additional costs involved?

What is the renewal cycle? Are there price locks for multi-year deals?

What is the process for signing up for a free trial account?

What is the conversational UI?

What is a wBot and how does it work?

What information should I include in my support ticket?

What connectors are available out of the box?

What compliance certifications does your platform hold?

What are the charges for custom workflow development? Hourly or fixed?

What are your support SLAs for high-severity incidents? What channels are supported (email/chat/phone)?

What AI capabilities are included? Is there a chatbot? Auto-categorization?

Is the portal mobile-friendly and multilingual?

Is there a knowledge base in Wavity?

Is the platform mobile-friendly?

Is my data safe with Wavity? Where is the data stored?

Is it possible to obtain periodic data reports?

Is it possible to modify the form fields by adding a category and sub-category?

Is it possible to create multiple interfaces/layouts based on roles?

Is data encrypted at rest and in transit? Can we audit admin actions?

Is AMC included in license? If not, what's the annual % of license cost?

Is a free trial available? How long does the free trial period last?

How user-friendly is the admin console? Is training needed to manage it?

How often do you release new features?

How much can we configure without coding? Is it admin-friendly?

How is data protected during transit? Do you use TLS/SSL protocols?

How is data encrypted at rest? What encryption standards are used (e.g., AES-256)?

How flexible is form and field customization?

How easy is it to scale up/down licenses mid-term?

How does your tool support CAB approvals, rollback procedures?

How do I update my personal settings?

How do I submit a ticket for support from Wavity?

How can I manage knowledge base articles?

Does Wavity support custom analytics and reports?

Does the chatbot use the knowledge base?

Do you support workflow builders, business rules, triggers?

Do you support email notification?

Do you offer customization of the solution to meet our specific requirements?

Do you provide support for company holiday schedules in our work calendars?

Do you provide open APIs? Are they rate-limited?

Do you offer support for Single Sign-On (SSO)?

Do you offer managed services? What is the pricing model (per user, per hour, fixed)?

Do you offer integration with third-party applications?

Do you offer an on-premise solution?

Do you offer both cloud and on-premise options? What are the pros and cons of each for your platform?

Do you help with legacy data import, workflow mapping, etc.?

Can we support multiple business units with isolated views?

Can we define granular roles and permissions? AD integration?

Can some modules run on-prem and others on cloud?

Can I set up notifications and automated follow-ups?

Can I manage and organize KB articles easily?

Can I customize the look of the platform?

Are you featured in the latest Gartner Magic Quadrant for ITSM? What is your positioning and why?

Are the dashboards restricted to specific users?

Are future upgrades and patches included?

Are analytics in real-time?