FAQ's

Are analytics in real-time?

Are attachments supported in tickets?

Are future upgrades and patches included?

Are the dashboards restricted to specific users?

Are you featured in the latest Gartner Magic Quadrant for ITSM? What is your positioning and why?

Can I customize the look of the platform?

Can I manage and organize KB articles easily?

Can I set up notifications and automated follow-ups?

Can I use canned responses or templates in tickets?

Can Wavity integrate with Slack or Teams?

Can end-users track their tickets?

Can some modules run on-prem and others on cloud?

Can we define granular roles and permissions? AD integration?

Can we support multiple business units with isolated views?

Do you help with legacy data import, workflow mapping, etc.?

Do you offer an on-premise solution?

Do you offer both cloud and on-premise options? What are the pros and cons of each for your platform?

Do you offer customization of the solution to meet our specific requirements?

Do you offer integration with third-party applications?

Do you offer managed services? What is the pricing model (per user, per hour, fixed)?

Do you offer support for Single Sign-On (SSO)?

Do you provide open APIs? Are they rate-limited?

Do you provide support for company holiday schedules in our work calendars?

Do you provide support for ticketing through email?

Do you support concurrent licensing? What are the limitations?

Do you support email notification?

Do you support workflow builders, business rules, triggers?

Does Wavity support SLA management and escalation?

Does Wavity support automation for ticket routing?

Does Wavity support custom analytics and reports?