What information should I include in my support ticket?

HomeFAQ'sAbout Wavity PlatformWhat information should I include in my support ticket?

Please provide as much information and detail as possible. This will help in speedy resolution. At a minimum, please provide the following:

  1. Company name
  2. Contact person's email and phone number
  3. Use case (Application) name
  4. Issue description along with screen shots or recorded video (if possible),
  5. When issue/problem occurred
  6. Severity of issue – (Minor, Major or Critical)
  7. Was the issue being reported previously working? If yes, what changes were made between the time the functionality was working and broken?