FAQ's

Is it possible to create multiple interfaces/layouts based on roles?

Is it possible to modify the form fields by adding a category and sub-category?

Is it possible to obtain periodic data reports?

Is my data safe with Wavity? Where is the data stored?

Is the platform mobile-friendly?

Is the portal mobile-friendly and multilingual?

Is there a knowledge base in Wavity?

Is there a self-service portal for customers?

What AI capabilities are included? Is there a chatbot? Auto-categorization?

What are some best practices for managing Incident tickets?

What are the charges for custom workflow development? Hourly or fixed?

What are your support SLAs for high-severity incidents? What channels are supported (email/chat/phone)?

What collaboration tools are available for agents?

What compliance certifications does your platform hold?

What connectors are available out of the box?

What information should I include in my support ticket?

What information should I include when logging an incident?

What is ITSM?

What is Incident management?

What is Wavity Help & Service Desk used for?

What is a wBot and how does it work?

What is the conversational UI?

What is the cost of your help desk tool?

What is the process for signing up for a free trial account?

What is the renewal cycle? Are there price locks for multi-year deals?

What is your licensing model? Is it based on end users or technicians?

What is your support for migration from legacy tools? Are there additional costs involved?

What kind of reports can I generate in Wavity?

What tools do you natively integrate with (AD, O365, SCCM, Jira, etc.)?

What training is included? Is admin/user documentation accessible?