FAQ's

Does Wavity support live chat?

Does the chatbot use the knowledge base?

Does your help desk offer omnichannel support?

How can I manage knowledge base articles?

How can I search or filter tickets?

How can I use the Wavity AI chatbot?

How can tickets be created in Wavity?

How customizable is the self-service portal? Can we brand it?

How do I check the status of my support ticket?

How do I create an Incident ticket?

How do I log in to the Wavity ITSM portal?

How do I submit a ticket for support from Wavity?

How do I update my personal settings?

How do you populate and maintain the CMDB?

How do you track and alert on SLA breaches?

How does Wavity assign tickets automatically?

How does email-to-ticket work in Wavity?

How does your tool support CAB approvals, rollback procedures?

How easy is it to scale up/down licenses mid-term?

How flexible is form and field customization?

How is data encrypted at rest? What encryption standards are used (e.g., AES-256)?

How is data protected during transit? Do you use TLS/SSL protocols?

How much can we configure without coding? Is it admin-friendly?

How often do you release new features?

How user-friendly is the admin console? Is training needed to manage it?

In the Ticketing solution, is it possible to automatically assign a ticket to an agent or technician based on a user's location?

Is AMC included in license? If not, what's the annual % of license cost?

Is a free trial available? How long does the free trial period last?

Is a knowledge base included? Can it be user-contributed?

Is data encrypted at rest and in transit? Can we audit admin actions?