FAQ's

Do you provide open APIs? Are they rate-limited?

How is data encrypted at rest? What encryption standards are used (e.g., AES-256)?

How much can we configure without coding? Is it admin-friendly?

Which compliance certifications do you hold (e.g., ISO 27001, SOC 2, GDPR)? Can you provide reports?

Who can use the Wavity Help & Service Desk?

Which ITIL processes are supported natively? Incident? Problem? Change?

Which features are part of base license and which are add-ons?

What types of dashboards are available? Can we create custom KPIs?

What training is included? Is admin/user documentation accessible?

What tools do you natively integrate with (AD, O365, SCCM, Jira, etc.)?

What kind of reports can I generate in Wavity?

What is your support for migration from legacy tools? Are there additional costs involved?

What is your licensing model? Is it based on end users or technicians?

What is Wavity Help & Service Desk used for?

What is the renewal cycle? Are there price locks for multi-year deals?

What is the cost of your help desk tool?

What is the process for signing up for a free trial account?

What is the conversational UI?

What is ITSM?

What is a wBot and how does it work?

What is Incident management?

What information should I include when logging an incident?

What information should I include in my support ticket?

What connectors are available out of the box?

What collaboration tools are available for agents?

What compliance certifications does your platform hold?

What are the charges for custom workflow development? Hourly or fixed?

What are your support SLAs for high-severity incidents? What channels are supported (email/chat/phone)?

What AI capabilities are included? Is there a chatbot? Auto-categorization?

What are some best practices for managing Incident tickets?