End User Guide: Managing User Account and Profile Settings

HomeGetting StartedUsersEnd User Guide: Managing User Account and Profile Settings
  • In Wavity Help & Service desk, Users are individuals or groups who interact with the system to request, access, or use IT services.
  • Users can be categorized into various roles, such as end-users, customers, service desk agents, technicians, managers, and administrators. Users can perform the following functions in Wavity at profile level.
  • Click on “Profile Icon” as shown in below image. This will display your User Name and Email id linked to your Wavity Account.
  • Click Account to view or edit profile information.
  • Under Basic Information, Users can edit/view Username, Email ID (Linked with Wavity) and initials such as First name and Last Name.
  • Under Locale, users can configure their system preferences:
    1. Language: Select the preferred system language.
    2. Time Zone: Select the appropriate time zone.
    3. Region: Select the relevant region.
    4. Landing Page: Select the page to be displayed after login.
  • Platform automatically directs users to their selected landing page after login. For example, Agents can select the Agent Dashboard as their landing page.
  • Under the Password section, users can:
    1. Set a password, if applicable.
    2. Update their password when required.
  • Users can view all the groups they are part of under “Groups” section.
  • Users can enable the Out of Office option when they are unavailable.
  • Users can specify the:
    1. Start date and time
    2. End date and time
  • Users can update or disable the Out of Office setting when required.