What’s New in Wavity Agentic AI Business Platform
Infrastructure & Database Enhancements
- Modernized infrastructure for higher reliability and scalability.
- Optimized database performance for faster processing and reporting.
- Advanced Agentic AI features.
Major Feature Enhancements
- AI Assistant for Agents – Smarter, faster support powered by Agentic AI.
- Agentic AI Enhancements – More advanced automation and decision-making.
- Self-Evolving Knowledge Base – AI continuously learns and expands knowledge articles.
- AI-Recommended Article Insertion – Agents can directly embed AI-suggested knowledge base articles in replies.
- Multi-Column Advanced Sorting – Organize listing data with flexible sorting across multiple fields.
- Super-Fast Advanced Search – More accurate, lightning-quick results.
- Expanded Channel Support – Manage tickets from more communication channels.
- Advanced Filters for Teams & Individuals – Save and reuse personalized views.
- Enhanced Navigation – Cleaner, more intuitive experience for both agents and users.
- Help Center & Portal Automation – Smarter workflows for faster self-service.
What This Means for You
- A New Makeover Experience → A refreshed, faster, more powerful platform.
- Minimal Downtime → Only short service interruptions may occur during the upgrade.
- Customer Action → Please avoid using the system and making configuration changes during the upgrade window.