How to Manage a Change Request in Wavity ServiceDesk
  • In the Wavity platform, Managing a change request is a simple and intuitive process designed to support structured change management.
  • Note: The steps below represent standard instructions and can be tailored to meet specific organizational requirements. The overall workflow remains consistent.
  • Agents with appropriate permissions can log in using their credentials and will be directed to the Agent Interface.
  • Navigate to the Change Management section and open the specific Change Request you wish to manage.
  • The RFC (Request for Change) section will display all key details of the change request for initial reference.
  • The Association section will show all related items, including:
    1. Linked Incidents
    2. Linked Assets
    3. Linked Problems
  • In the Evaluation section, the Change Management team can update fields such as:
    1. Potential Risks
    2. Mitigation Strategies
    3. Business Justification
  • In the CAB (Change Advisory Board) section, the CAB can review and either approve or reject the change request based on its impact and risk.
  • Once approved, the Implementation Team can:
    1. Assign required resources
    2. Define the Implementation Start Date and End Date
    3. Create and assign Tasks related to the change execution
  • After making any updates or changes, click ‘Save’ or ‘Submit’ to apply the updates to the change request.