How to Manage a Change Request in Wavity ServiceDesk

In the Wavity platform, Managing a change request is a simple and intuitive process designed to support structured change management.
Note: The steps below represent standard instructions and can be tailored to meet specific organizational requirements. The overall workflow remains consistent.
Agents with appropriate permissions can log in using their credentials and will be directed to the Agent Interface.
Navigate to the Change Management section and open the specific Change Request you wish to manage.

The RFC (Request for Change) section will display all key details of the change request for initial reference.

The Association section will show all related items, including:
1. Linked Incidents
2. Linked Assets
3. Linked Problems

In the Evaluation section, the Change Management team can update fields such as:
1. Potential Risks
2. Mitigation Strategies
3. Business Justification

In the CAB (Change Advisory Board) section, the CAB can review and either approve or reject the change request based on its impact and risk.

Once approved, the Implementation Team can:
1. Assign required resources
2. Define the Implementation Start Date and End Date
3. Create and assign Tasks related to the change execution
After making any updates or changes, click ‘Save’ or ‘Submit’ to apply the updates to the change request.