How to Manage a Change Request in Wavity ServiceDesk

How to Manage a Change Request in Wavity ServiceDesk

• In the Wavity platform, Managing a change request is a simple and intuitive process designed to support structured change management.
• Note: The steps below represent standard instructions and can be tailored to meet specific organizational requirements. The overall workflow remains consistent.
• Agents with appropriate permissions can log in using their credentials and will be directed to the Agent Interface.
• Navigate to the Change Management section and open the specific Change Request you wish to manage.

• The RFC (Request for Change) section will display all key details of the change request for initial reference.

• The Association section will show all related items, including:
  1. Linked Incidents
  2. Linked Assets
  3. Linked Problems

• In the Evaluation section, the Change Management team can update fields such as:
  1. Potential Risks
  2. Mitigation Strategies
  3. Business Justification

• In the CAB (Change Advisory Board) section, the CAB can review and either approve or reject the change request based on its impact and risk.

• Once approved, the Implementation Team can:
  1. Assign required resources
  2. Define the Implementation Start Date and End Date
  3. Create and assign Tasks related to the change execution
• After making any updates or changes, click ‘Save’ or ‘Submit’ to apply the updates to the change request.