How to Create a Change Request in Wavity ServiceDesk
In the Wavity platform, creating a change request is a simple and intuitive process designed to support structured change management.
Note: The steps below represent standard instructions and can be tailored to meet specific organizational requirements. The overall workflow remains consistent.
Agents with appropriate permissions can log in using their credentials and will be directed to the Agent Interface.
From the Quick Links section, click on ‘Request a Change’ to initiate a new change request.
Use the Change Classification dropdown to select the type of change: Emergency, Normal CAB Process, Standard Pre-Approved.
Populate relevant fields using dropdown menus fields such as impact, urgency, priority, category. Attach any supporting files relevant to the change using the file upload option.
Enter a Subject for the change request.
Provide a brief and clear Description of the change in the designated field.
Now, to link an incident to the change request, agent can click on the ‘Link’ icon as shown in below image.
To link related incidents: Click on the ‘Link’ icon.
Select the appropriate incidents from the list.
Linked incidents will be displayed under the change request for reference. Once all details are completed, click ‘Save’ or ‘Submit’ to log the change request.
Upon submission, the Change Manager will be automatically notified to review and take further action.
Alternatively, agents can also convert an incident into a change request by following these steps:
Open an incident assigned to the agent.
Navigate to the Resolution section. Use the dropdown to select the option to Convert to Change Request.
How to Create a Change Request in Wavity ServiceDesk
In the Wavity platform, creating a change request is a simple and intuitive process designed to support structured change management.
Note: The steps below represent standard instructions and can be tailored to meet specific organizational requirements. The overall workflow remains consistent.
Agents with appropriate permissions can log in using their credentials and will be directed to the Agent Interface.
From the Quick Links section, click on ‘Request a Change’ to initiate a new change request.
Use the Change Classification dropdown to select the type of change: Emergency, Normal CAB Process, Standard Pre-Approved.
Populate relevant fields using dropdown menus fields such as impact, urgency, priority, category. Attach any supporting files relevant to the change using the file upload option.
Enter a Subject for the change request.
Provide a brief and clear Description of the change in the designated field.
Now, to link an incident to the change request, agent can click on the ‘Link’ icon as shown in below image.
To link related incidents: Click on the ‘Link’ icon.
Select the appropriate incidents from the list.
Linked incidents will be displayed under the change request for reference. Once all details are completed, click ‘Save’ or ‘Submit’ to log the change request.
Upon submission, the Change Manager will be automatically notified to review and take further action.
Alternatively, agents can also convert an incident into a change request by following these steps:
Open an incident assigned to the agent.
Navigate to the Resolution section. Use the dropdown to select the option to Convert to Change Request.
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